We deliver to 109 countries of the world at the moment. You can view the list of available countries during the checkout process or in your account settings.
Product shipments are handled by one or several major global courier companies, depending on the current contract we have with them, such as UPS, DHL, and so on.
All our shipments are delivered with a tracking number, which will allow you to track the package as it is traveling to your desired shipping address.
DELIVERY PRICE AND TIME
We charge Flat rate delivery fee for any delivery to all countries we support at the moment.
Delivery times will vary and range from 2 - 14 days for all countries, depending upon delivery address. Please note that this time may be extended during the holidays, or special "shopping" days.
Also note that these times may be further extended by unforeseen events, such as accidents, bad weather, disasters, and so on. If your package takes longer than 2 weeks to arrive, please contact us at email@example.com
Due to delivery difficulties or international embargos, we currently sell only to certain countries. You can view the list of available countries during the checkout process or by creating an account and editing your Address.
Some countries may prohibit import of cosmetic products, and you should check if there are some restrictions before you buy products from us. We cannot be held responsible if import is not possible to your country.
All products will be delivered in protected sealed packaging. If packaging is visibly damaged, please inform the courier company immediately. Please do not refuse damaged package, but rather accept it and contact us immediately at firstname.lastname@example.org.
RETURN AND COMPLAINTS
For return or complaints, please read our Refund, Cancellation and Return policy, here: https://checkout.shopify.com/20257121/policies/29731713.html
We are exempt from charging VAT on our web store, but:
- If you are situated in one of the EU countries, no import fees or taxes will apply when buying from us.
- If you are buying from countries outside EU, some additional fees or taxes may apply. Depending on the country of your residence, import duties and taxes may apply. This depends solely on the laws and regulations of your particular country, and the practices they have when handling the imported products.
Please note that the international shipments may be subject to opening and inspection by customs or any other government agencies (such as FDA), and may also be delayed.
CHANGES TO SHIPPING POLICY
We reserve the right, at our sole discretion, to update, change or replace any part of these Delivery Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Delivery Terms constitutes acceptance of those changes.